When purchasing products, the consumer has the option of dissolving the contract without giving reasons for a period of fourteen days. This period commences on the day after receipt of the product by or on behalf of the consumer. 

During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product with all delivered accessories and – if reasonably possible – in its original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur. 

If the consumer makes use of his right of withdrawal, the costs of returning the goods shall be borne by him. 

The entrepreneur will reimburse all payments received from the consumer, including, if necessary, the delivery costs, immediately and in any case within 14 days after the day on which she is informed of the consumers’s decision to revoke the order. 

The trader shall carry out the refund using the same means of payment as that used by the consumer during the original transaction, unless the consumer has expressly agreed to another means of payment and on the understanding that the consumer may not incur any costs as a result of such a refund. 

The additional costs resulting from the consumer’s express choice to opt for a method of delivery other than the cheapest standard delivery offered by the business will not be refunded by the trader. 

Unless the enterprise has offered to collect the goods itself, the enterprise may wait for the reimbursement until it has received back all the goods or until the consumer has proved that he has returned the goods, whichever is the earliest.